Privacy Policy

1. Introduction

Think Big Property Management Services Private Limited ('we', 'us', 'our') is committed to protecting the privacy of all users of thinkbigpropmgmt.in. This Privacy Policy explains what personal data we collect, how we use it, how long we retain it, and what rights you have over it — in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law.

2. What Data We Collect

2.1 Information You Provide Directly

• Full Name
• Mobile / Phone Number
• Email Address
• Property interest or service enquiry details
• Marketing opt-in consent status

2.2 Information Collected Automatically

• IP address and approximate location
• Browser type, device, and operating system
• Pages visited, time spent, and interaction data
• Referral source and UTM campaign parameters
• Cookies and similar tracking technologies

3. How We Use Your Data

Your personal data is used exclusively for the following purposes:

• To respond to your enquiries and connect you with our sales or advisory team
• To send you property listings, project updates, and marketing communications (with your consent)
• To schedule site visits, calls, or consultations
• To improve the website experience through analytics
• To comply with legal and regulatory obligations under TS RERA and Indian law

We do not use your data for automated profiling or decision-making that has legal or significant effects on you.

4. Third-Party Tools & Data Processors

The following platforms may process your data on our behalf. All are contractually bound to handle your data responsibly:

• Meta Platforms (Facebook / Instagram) — Ad performance tracking via Meta Pixel
• Google LLC — Google Ads conversion tracking and Google Analytics
• WhatsApp Business API Provider — For WhatsApp communications upon your consent
• CRM Platform — Secure storage and management of enquiry data
• Website Hosting Provider — Infrastructure for thinkbigpropmgmt.in

We do not sell your personal data to any third party.

5. Cookies & Tracking

• Essential cookies — Required for the website to function
• Analytics cookies — Track visits and behaviour (Google Analytics)
• Marketing cookies — Measure ad conversions (Meta Pixel, Google Tag Manager)

You can manage cookie preferences in your browser settings. Disabling some cookies may affect website functionality.

6. Data Retention

• Enquiry and contact data — Up to 3 years from date of submission or end of the relevant project sales cycle
• Marketing consent records — Duration of active marketing plus 1 year
• Analytics data — Anonymised; retained per platform defaults

After the applicable retention period, data is securely deleted or anonymised.

7. Your Rights Under DPDPA 2023

As a Data Principal under India's DPDPA 2023, you have the right to:

• Access — Request a summary of personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data, subject to legal obligations
• Withdraw Consent — Withdraw marketing consent at any time
• Grievance Redressal — Lodge a complaint with us or the Data Protection Board of India

To exercise any of these rights, contact: connect@thinkbigpropmgmt.in

8. Data Security

We apply appropriate technical and organisational measures to protect your data, including:

• HTTPS encryption across the website
• Access controls limiting data to authorised personnel
• Secure CRM storage

In the unlikely event of a data breach affecting your rights, we will notify you as required by applicable law.

9. Children's Privacy

This website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. Contact us immediately if you believe a minor has submitted data through this website.

10. External Links

This website may link to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Updates to This Policy

This Privacy Policy may be updated periodically. The revised version will be published on thinkbigpropmgmt.in with an updated effective date. We recommend checking this page regularly.

12. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, our Grievance Officer details are:

13. Regulatory Compliance

Think Big Property Management Services Private Limited operates as a TS RERA-registered real estate agent (Agent No. A02400003707, valid 14 August 2024 to 13 August 2029). All data collection and handling through this website complies with the Real Estate (Regulation and Development) Act, 2016, TS RERA Rules, and the Digital Personal Data Protection Act, 2023.